Refund & Returns Policy

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Last updated: June 2026

We want you to buy a Hume Band 2.0 with total confidence. If it's not right for you, this page explains exactly how to send it back — no runaround, no hidden conditions.

45-Day Return Window

You have 45 days from the date of delivery to request a return for any reason. The band does not need to be unused or in original packaging — we stand behind the product even after you've tried it on, worn it to the gym, or taken it in the shower.

How to Start a Return

1. Contact our support team through the Hume Health app or via the email on your order confirmation, and let them know you'd like to return your order.
2. You'll receive a prepaid return shipping label within 1 business day.
3. Pack the band (the strap, charging cable, and any accessories you received) into a box — the original packaging isn't required.
4. Drop the package off at any carrier location using the prepaid label.
5. Once we receive and inspect the return, your refund is issued to your original payment method — typically within 5–7 business days.

What's Refunded

You'll receive a full refund of the product price. If you purchased the optional 10-Year Warranty add-on and are returning the band itself, that add-on is refunded as well, since it only has value alongside the device it protects.

Return Shipping

Return shipping is free — we cover the cost of the prepaid label for all returns within the 45-day window, on orders placed through the official Hume Band store.

A Few Things to Know

• Returns are only guaranteed for orders placed directly through humeband.org. If you purchased through a third-party reseller, please start with their return process, as we can't guarantee the same terms apply.
• Refunds are issued to the original payment method used at checkout. We're not able to issue refunds to a different card or account.
• If a unit is returned after 45 days from delivery, it may still be eligible for warranty repair or replacement (see below), even though it's outside the refund window.

Warranty Repairs & Replacements

Every Hume Band 2.0 includes a 1-year hardware warranty covering manufacturing defects — sensor malfunctions, charging issues, and strap hardware failures under normal use. If you added the optional 10-Year Warranty at checkout, that coverage extends for the full decade from your purchase date.

To start a warranty claim, contact support with your order number and a description of the issue. Most straightforward hardware issues are resolved with a replacement unit shipped at no cost to you.

Exchanges

If you'd simply like a different strap size or color rather than a refund, let support know when you reach out — we can usually arrange a straight swap instead of a full return-and-repurchase.